Company Description:
eHealth Technologies is a leading health care technology company that advances the delivery of life-altering care. We help to provide fast and seamless access to health care for patients by collecting medical records, test results, and images and organizing them so that physicians have the information they need to provide superior care in a timely manner – in a fast, easy-to use, digital format. Our team members take great pride in working behind the scenes to help millions of patients benefit from faster access to lifesaving medical services ranging from cancer care to organ transplants to emergency care.
We support over 100 hospital systems across the United States, including eight of the top 10 hospitals named to the 2022/2023 Best Hospitals Honor Roll by the U.S. News and World Report. Visit www.eHealthTechnologies.com. Follow us on Twitter, Facebook and LinkedIn.
Career Opportunity Description:
This position is a member of eHealth Technologies’ Medical Fulfillment team which plays a pivotal role in delivering critical patient information as requested by customers. The Medical Fulfillment Specialist plays a key role in the accomplishment of eHealth Technologies business objectives by providing their customers exceptional value and timely information. The Medical Fulfillment Specialist – Level 1 is an entry level position. The person will work in a dynamic, fast paced, team-oriented work environment that is guided by and upholds company core values at all times.
Primary Responsibilities:
1. Provides efficient & effective support to Transplant, COE, Dental, GI, Ortho, Oncology, and Mental Health customer accounts.
2. Processes report follow ups, and bookmarks reports in a professional, accurate and timely manner.
3. Efficiently and effectively documents request progress in case management system.
4. May also undertake additional activities at the request of the customer.
5. Proactively addresses and elevates customer service issues to Medical Fulfillment Manager.
6. Adheres to established business processes, policies, and regulations.
7. Ensures customer requests are processed in a timely and HIPAA compliant manner maintaining appropriate documentation.
8. Appropriately prioritizes work to support team goals
9. Ensures all policies and procedures are followed appropriately with emphasis on strict adherence to HIPAA guidelines.
10. Proactively monitors request activity and takes necessary action to avert potential customer service issues.
11. Recommends improvements to procedures, workflows, and processes.
12. Performs at a high level of quality to eliminate the potential for incorrect transfer of Patient Health Information.
13. Maintains a high state of training and performance and is properly certified on all necessary processes.
14. Maintains effective communication and good relationships with all end user requesters.
Information Privacy and Security
In an effort to safeguard the information privacy and security of all covered
information Employee shall also be responsible for:
1. Following eHealth Technologies’ information privacy and security policies, procedures, standard operating procedures, appendices, attachments, etc.
2. Accessing, using, and disclosing only the minimum necessary covered information that is needed for job responsibilities, or otherwise allowed by law.
3. Safeguarding the confidentiality, integrity, and availability of covered information at all times, whether or not on duty.
Knowledge and Skill Requirements:
1. High School Diploma or GED required. AAS degree in related field preferred.
2. Customer service experience required.
3. Medical records experience preferred.
4. Able to meet or exceed both quality and performance goals, including successful proficiency level achievement in all other core competencies.
5. Role models eHealth core values at all times.
6. Demonstrated excellence in communication (written and verbal) with customers, management, coworkers and other business partners.
7. Proficient in all aspects of PC utilization including MS office (ie., Outlook, Word, etc.).
8. Demonstrates an uncompromising level of integrity, honesty, trustworthiness, and ethical behavior at all times.
9. Detail oriented and exhibits an urgency to achieve results.
10. Strong organizational skills and the ability to handle multiple tasks.
11. Results-driven, action-oriented, and self-motivated mindset.
12. Proven ability to foster successful relationships through clear communication, swift problem resolution and mutual respect.
13. Must be experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity.
14. Exercises good judgment and utilizes creative problem-solving skills.
15. Ability to complete tasks accurately and within strict time constraints.
16. Work requires willingness to occasionally work a flexible schedule.
Key Relationships:
1. Directly supervised by Medical Fulfillment Manager.
2. Interacts regularly with eHealth Technologies staff, customers, vendors, and
community businesses.
